Frequently Asked Questions

How do I make an appointment?

Please call 510-437-8500 to make appointments.

What are the clinic hours?

The clinic hours are 8:30-5:00 Monday-Friday. Some evening and Saturday services are available by appointment.

How can I contact a nurse for a question?

Please call your clinic 510-567-5700 (Eastmont Wellness).

What if I don't have Insurance?

AHS serves all patients regardless of the ability to pay. Sliding scale discounts are available for eligible low-income patients. To Learn more, please make an appointment with our financial counselors.

What if I'm homeless?

All Services at all our facilities are available for all, including patients experiencing homelessness

How do I make an appoinment with a financial counselor?

Please call 510-437-8500 to make appoinments.    

What type of Insurance do you accept?

MediCal, MediCare and most other insurances are accepted as well as self-pay. 

What if I need medical advice after hours?

Call your clinic 510-567-5700 (Eastmont Wellness)

What are the driving directions to your facility? Is there public transportation?

For driving directions and public transportation information, please click here.

How do I get a referral to a specialist?

All specialist referrals must come from the Primary Physician. Therefore, please make an appointment with your Primary Physician first, so he/she can make a proper diagnosis and refer you to a specialist.

Are interpreters available and how do I contact one?

Interpreters are available upon request, click here for more information.

How do I get a copy of my medical record?

The request must be made in-person at the clinic.

How do I get a school physical?

Please call 510-437-8500 to make appointments.

How do I get my child a sports physical?

Please call 510-437-8500 to make appointments.

What if I don't want to vaccinate my child?  Can I still come to your practice?

Of course. Every patient has the right to accept or refuse treatment and we will honor your choice. Our job is to provide education so you can make informed choices for you and your family.

 

For more information call Eastmont Wellness (510) 567-5700